Author: John Swystun

John founded Auxesys in 2019, and moved on to incorporate the firm in 2020. John's efforts with the firm have been motivated by a desire to combine his interests with the things he believes to be most valuable. By combining creative, technology, and operational support, in the service of small businesses, entrepreneurs, freelancers, and independents, John is able to find fulfillment in his work.


July 4, 2023

The benefits of managed IT and hiring an MSP for your Small professional services firm

Small professional services firms rely heavily on technology to meet their daily operational needs. However, managing IT infrastructure and ensuring optimal performance can be time-consuming and expensive. Fortunately, hiring a Managed Service Provider (MSP) to oversee your IT needs can offer many benefits. This article explores the advantages of Managed IT Services and what to consider when choosing an MSP for your business.

Understanding Managed IT Services

As technology continues to play an increasingly important role in the success of modern businesses, it is essential to have a reliable and secure IT infrastructure. However, managing and maintaining this infrastructure can be a time-consuming and complex task, especially for small and medium-sized organizations with limited resources. This is where Managed IT Services come in.

What are Managed IT Services?

Managed IT Services refer to the proactive management of your organization’s technology infrastructure by a third-party provider. This provider, known as a Managed Service Provider (MSP), takes responsibility for managing and monitoring your IT infrastructure, ensuring that it operates smoothly and efficiently.

With Managed IT Services, you can outsource the day-to-day management of your IT infrastructure to a team of experts, freeing up your internal IT staff to focus on more strategic initiatives. This can help your organization to improve productivity, reduce costs, and stay competitive in today’s fast-paced business environment.

How Managed IT Services Work

An MSP takes responsibility for managing and monitoring your IT infrastructure. They provide a range of services, including network management, cloud computing, data backup, cybersecurity, and technical support. This allows your organization to focus on its core business objectives while ensuring a reliable and secure IT environment.

Managed IT Services are typically delivered through a subscription-based model, with the MSP charging a monthly fee for their services. This fee is based on the number of devices, users, and services included in the agreement, and can be customized to meet the specific needs of your organization.

Key Components of Managed IT Services

The key components of Managed IT Services include:

  • 24/7 Monitoring and Support: An MSP will monitor your IT infrastructure around the clock, identifying and addressing any issues before they become major problems. They will also provide technical support to your staff, ensuring that they have the assistance they need when they need it.
  • Regular Maintenance and Upgrades: An MSP will perform regular maintenance and upgrades on your IT infrastructure, ensuring that it remains up-to-date and secure. This can include software updates, hardware upgrades, and security patches.
  • Data Backup and Recovery: An MSP will provide data backup and recovery services, ensuring that your critical data is protected and can be quickly restored in the event of a disaster or data loss.
  • Cybersecurity Protection: An MSP will provide cybersecurity protection, including antivirus software, firewalls, and intrusion detection systems. They will also perform regular security audits to identify and address any vulnerabilities in your IT infrastructure.

By outsourcing your IT infrastructure management to an MSP, you can ensure that your organization is always up-to-date, secure, and operating at peak efficiency. With Managed IT Services, you can focus on what you do best, while leaving the IT management to the experts.

Advantages of Managed IT Services for Small Professional Services Firms

Small professional services firms face unique challenges when it comes to managing their IT infrastructure. With limited resources and expertise, it can be difficult to keep up with the latest technologies and ensure the security of valuable data. That’s where managed IT services come in. Here are some of the advantages of working with a managed service provider (MSP):### Enhanced Security and Compliance

One of the biggest concerns for small professional services firms is the security of their data and client information. A data breach can be devastating, both financially and in terms of reputation. MSPs are experienced in implementing and maintaining a range of cybersecurity measures, including firewalls, antivirus software, and intrusion detection systems. They can also help ensure your organization is compliant with industry-specific regulations and guidelines. With an MSP on your side, you can rest assured that your data is secure.### Access to Expertise and Latest Technologies

MSPs have access to a range of specialized technical expertise and the latest technologies. This means they can provide advanced technical support, identify and prevent potential issues, and offer strategic advice on your organization’s technology infrastructure. With an MSP, you have access to a team of experts who can help you stay ahead of the curve when it comes to technology.### Cost Savings and Predictable Budgeting

Managing IT in-house can be expensive, especially for small professional services firms with limited resources. MSPs typically offer a range of pricing models, including subscription-based services, which can help make IT expenditures more predictable. An MSP can also help avoid costly IT disruptions, which can impact your bottom line. With managed IT services, you can save money and budget more effectively.### Improved Operational Efficiency

An MSP’s proactive approach to IT management can help prevent technical issues before they occur, reducing the likelihood of downtime and lost productivity. This means your organization can focus on its core business objectives, without the distractions of managing IT infrastructure and troubleshooting technical issues. With an MSP, you can improve operational efficiency and streamline your business processes.### Scalability and Flexibility

Small professional services firms need flexibility when it comes to IT resources. As your business grows, your technology needs are likely to change. An MSP can provide the necessary IT resources, support, and expertise to keep pace with your organization’s changing needs. With an MSP, you can scale up or down as needed, without having to worry about managing IT infrastructure in-house.In conclusion, managed IT services offer a range of benefits for small professional services firms. With enhanced security, access to expertise and latest technologies, cost savings, improved operational efficiency, and scalability and flexibility, an MSP can help your organization stay ahead of the curve when it comes to technology.## Choosing the Right Managed Service Provider (MSP)

Managed Service Providers (MSPs) can be a valuable resource for businesses looking to outsource their IT needs. MSPs offer a range of services, from network monitoring and security to data backup and recovery. However, with so many MSPs to choose from, it can be difficult to know which one is right for your organization. In this article, we’ll explore some key factors to consider when choosing an MSP.

Assessing Your IT Needs

Before choosing an MSP, it’s important to assess your organization’s IT needs. This includes identifying areas where you need technical expertise, understanding your budget constraints, and determining when you require support. For example, if you have a small IT team and need additional support during peak periods, you may benefit from an MSP that offers on-demand support. Alternatively, if you require ongoing network monitoring and security, you may need an MSP that provides proactive monitoring and threat detection.

Evaluating MSP Experience and Expertise

When evaluating MSPs, it’s important to consider their experience and expertise. Research the MSP’s reputation, check for industry certifications, and ask for references. A reputable MSP will have a proven track record and will be able to demonstrate their experience and expertise. Additionally, consider the size of the MSP and their client base. A larger MSP may have more resources and expertise, but a smaller MSP may provide more personalized service.

Comparing Pricing Models and Service Level Agreements

Compare pricing models and Service Level Agreements (SLAs) offered by different MSPs. Assess the value of the services provided, not just the cost. Ensure that you understand the terms of the SLA, including the scope of services, response times, and guarantees. Consider whether the MSP offers flexible pricing options, such as pay-as-you-go or fixed-fee pricing. Additionally, consider whether the MSP offers customized SLAs to meet your specific needs.

Checking for Industry-Specific Knowledge

If your organization operates in a specific industry, ensure that the MSP has knowledge and experience in that industry. This can help ensure that the MSP understands your unique technology needs, regulatory requirements, and business objectives. For example, if you work in healthcare, you may require an MSP that is familiar with HIPAA regulations and can ensure that your data is secure and compliant.

By considering these factors and doing your research, you can choose an MSP that meets your organization’s IT needs and provides the support and expertise you require.


Managed IT Services can help small professional services firms protect their valuable data, access advanced technical expertise, and reduce IT-related costs. Choosing the right MSP is crucial for achieving these benefits. Evaluate your needs, research MSPs, and compare pricing models and SLAs to find the right partner for your organization’s technology needs.

Author: John Swystun

John founded Auxesys in 2019, and moved on to incorporate the firm in 2020. John's efforts with the firm have been motivated by a desire to combine his interests with the things he believes to be most valuable. By combining creative, technology, and operational support, in the service of small businesses, entrepreneurs, freelancers, and independents, John is able to find fulfillment in his work.


July 4, 2023

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